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Xcel customers frustrated with how long it’s taking to activate solar panels

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LITTLETON, Colo. – Many Colorado customers are hoping to decrease their month-to-month power payments by switching to photo voltaic power, however some prospects have photo voltaic panels simply sitting on prime of their houses that are not getting used.

Devin Dickinson, proprietor of Altitude Photo voltaic Energy, says photo voltaic panels are resistant to inflation and rising pure gasoline costs. A lot of his purchasers do not benefit from that although, as a result of the photo voltaic panels require Xcel Vitality to put in a meter that connects them to the grid.

“Once I began it virtually 4 years in the past, they [Xcel Energy] every little thing could be very straightforward. And so they come out for every week and get every little thing inspected and turned on,” Dickinson stated. “Not too long ago, I do not know what is going on on with them. wait six to eight weeks earlier than it comes out after the panels are put in.”

Dickinson stated even earlier than the set up course of, Xcel wanted eight to 12 weeks to get designs accepted from the corporate.

“My prospects are all the time yelling at me, ‘What is going on on with my panels? They’re sitting on my roof. I wish to flip them on, I wish to begin saving cash.’ The one factor I can inform them is that I haven’t got any solutions. Simply ready on Xcel for you,” stated Dickinson.

Dennis Williams is certainly one of Dickinson’s purchasers and had photo voltaic panels put in on his house in October 2022. Nonetheless, the panels are nonetheless not linked to the grid.

“I knew it was going to be robust, however I did not assume it was going to be this robust,” Williams stated. “The appropriate arm of Xcel Vitality would not know what the left arm is doing.”

Williams stated early final 12 months, their month-to-month invoice was about $400. The household invoice from December was over $800. Williams desires the photo voltaic panels to begin offsetting that price.

Denver7 teamed up with Xcel Vitality to learn the way lengthy it usually takes from putting in photo voltaic panels to being up and operating. This text can be up to date as soon as a response is acquired.


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