“Since November, the roof inspection has failed 5 occasions,” Morris mentioned. “They do not name again. I have never heard something from Solis.”
SUNSET HILLS, Mo. — A number of folks have come to five On Your Aspect to throw shade at a photo voltaic firm they are saying has taken 1000’s of {dollars} on their behalf for panels they simply will not produce.
When Brittany Morris moved right into a Sundown Hills residence in 2021, she determined to chop the wire and go photo voltaic.
“Our land must be saved,” mentioned Brittany Morris. “The emissions are all an excessive amount of, but when I can save a bit of cash and add some worth to my home I feel it is value a glance.”
After a little analysis on-line he settled on Solis Vitality.
“The Higher Enterprise Bureau mentioned they had been accredited,” Morris mentioned. “Their Google opinions are optimistic.”
Greater than $30,000 later Morris mentioned Solis put in the panels, however almost 5 months later they nonetheless aren’t working.
“Since November, the roof inspection has failed 5 occasions,” Morris mentioned. “They do not name again. I have never heard from Solis because the week earlier than Christmas.”
“Now their accreditation is suspended,” Higher Enterprise Bureau spokeswoman Sarah Wetzel mentioned. “The Higher Enterprise Bureau has acquired many complaints in regards to the set up of faulty merchandise and misrepresentation of their merchandise through the preliminary presentation. We’ve got additionally acquired complaints that photo voltaic panels don’t cut back the photo voltaic invoice as promised by the corporate. These complaints haven’t been addressed.”
Solis Vitality Providers proprietor Amanda Tapia instructed 5 On Your Aspect that the corporate is reaching out to the BBB to resolve any disputes.
“The matter is at the moment underneath investigation by the Higher Enterprise Bureau, and Solis is cooperating with the Higher Enterprise Bureau’s data requests throughout this course of,” Amanda Tapia mentioned in an announcement. “Solis expects the Higher Enterprise Bureau to reinstate Solis’ accreditation after the present overview is full.”
When requested about buyer considerations about correctly put in photo voltaic panels and failed installations Tapia gave this response.
“Not all installations go inspection the primary time,” mentioned Tapia. “There are various attainable causes an set up might not go inspection, and every state of affairs is totally different. An inspection might fail resulting from pre-existing circumstances on the shopper’s property that don’t have anything to do with Solis’ set up of photo voltaic panels. An inspection might fail resulting from miscommunications between authorities companies or departments. An inspection might fail resulting from technical issues with paperwork, and in conditions, addressed and resolved Solis then fixes paperwork points. And once more, an inspection can fail due to an issue with the set up work itself. Solis at all times makes use of a Licensed Union electrical contractor. On uncommon events an -inspection failed resulting from photo voltaic panel set up work, Solis promptly took any and all obligatory and cheap steps to appropriate a subject as quickly as attainable. “
“What I feel goes to avoid wasting me and improve the worth of my home is double the quantity I am paying every month,” Morris mentioned. “I do not understand how lengthy I can proceed to pay double. I’m confused as to what’s going to occur to it. I wish to maintain it going, but when they cannot do it efficiently, I would like them to take it again.
“Clients personal any photo voltaic panels put in by Solis, in accordance with the settlement between Solis and its clients,” Tapia mentioned. “Since clients personal the photo voltaic panels, they’ve the fitting to take away them. Nonetheless, Solis has a 1 12 months guarantee on workmanship, so if a specific buyer’s panels weren’t put in appropriately by Solis, the shopper ought to name Solis’ customer support quantity: 1 -800-262-1101. If a buyer has a faulty photo voltaic panel, the shopper ought to contact the producer and request the producer’s guarantee. If a buyer wants assist contacting the producer a couple of faulty photo voltaic panel, the shopper ought to name Solis’ customer support quantity: 1-800-262-1101.
